Stupid People
May. 12th, 2005 01:46 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
orikesI honestly don't mind the job I'm in now. It's not something I'm enamored with, but I don't want to claw my eyes out at the end of the day. Most of the people I deal with are grateful for the help and not outright hostile. Of course, the people who are jerks and hostile really piss me off.
Like a guy I had yesterday. Had a camera that was obviously an older camera. The serial number had been rubbed off (not surprising if the camera got a lot of use). He didn't have a receipt. He was insisting that the camera was only two weeks old and should be in warranty. I spent twenty minutes on the phone repeating the same thing over and over and over again. "Sir, without the receipt as proof of purchase, there is no way to prove the camera is in warranty. Without the serial number, we cannot even determine the camera's manufacture date." Of course, he also changed his story several times. They've had it for two weeks, they've had it for four months, and so on.
What I really hate is when they threaten me. "I can't believe Kodak won't stand behind their product." "I will never buy another Kodak product again!" and so on. Most of the time it's from their own ignorance of the nature of electronics or warranties. Very rarely is it truly an outstanding issue with a camera, and in those cases, Customer Care usually bends over backwards to try and help them. And honestly, there is only one camera that has 'issues' that are worthy of bitching about.
Anyway. Wanted to vent. :)
Like a guy I had yesterday. Had a camera that was obviously an older camera. The serial number had been rubbed off (not surprising if the camera got a lot of use). He didn't have a receipt. He was insisting that the camera was only two weeks old and should be in warranty. I spent twenty minutes on the phone repeating the same thing over and over and over again. "Sir, without the receipt as proof of purchase, there is no way to prove the camera is in warranty. Without the serial number, we cannot even determine the camera's manufacture date." Of course, he also changed his story several times. They've had it for two weeks, they've had it for four months, and so on.
What I really hate is when they threaten me. "I can't believe Kodak won't stand behind their product." "I will never buy another Kodak product again!" and so on. Most of the time it's from their own ignorance of the nature of electronics or warranties. Very rarely is it truly an outstanding issue with a camera, and in those cases, Customer Care usually bends over backwards to try and help them. And honestly, there is only one camera that has 'issues' that are worthy of bitching about.
Anyway. Wanted to vent. :)
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(no subject)
Date: 2005-05-13 12:49 am (UTC)And no, that's not the camera I mean. :)